Refund policy
90‑Day Free Return Policy
1. Our Commitment
At Yiuu, we want you to be completely satisfied with every purchase. If you are not happy with an item for any reason, we offer free returns within 90 days from the date of delivery.
2. Return Window
You may request a return within 90 calendar days after receiving your order. The 60‑day period starts from the date shown on the carrier’s delivery confirmation.
3. Return Conditions
To be eligible for a return, items must:
- Be in new, unused, and unwashed condition
- Include original packaging, tags, and labels
- Not be on the non‑returnable list below
Non‑Returnable Items
The following are not covered by this policy:
- Perishable goods (food, flowers)
- Live plants or animals
- Personal care items (if opened)
- Custom or personalised products
- Gift cards
- Items marked “Final Sale” or “Clearance”
4. Return Process
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Contact our customer service team to initiate a return:
📧 support@yiuu.com · 📞 8618150633793
Please have your order number and reason for return ready. - Receive a pre‑paid return label – we will send it to you within 2 business days.
- Pack the item securely in its original packaging, attach the label, and hand it to the designated carrier.
- Refund processing – we will process your return and issue a refund to your original payment method.
5. Return Shipping Cost
We cover the cost of return shipping – it is completely free for you.
⚠️ If the return reason falls outside our standard policy (e.g., the item has been used but you simply changed your mind), we may charge a shipping fee. We will notify you before processing such cases.
6. Refund Processing
- Processing time: Refunds are processed within 2 business days after we receive the returned item.
- Refund method: The refund will be credited to your original payment method.
- Bank processing times: Vary – typically 5–10 business days depending on your card issuer.
7. Exchanges
If you need a different size, colour, or a replacement of equal value, please contact our support team to arrange an exchange.
8. Defective / Wrong Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos. We will replace the item or issue a full refund at no extra cost.
9. Restocking Fee
We do not charge any restocking fees.
10. Contact Us
If you have any questions about returns, please reach out: